TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities — May 22nd, 2024

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests VANCOUVER, British Columbia, May 22, 2024--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading d...